Requesting website updates
How to submit a clear website update request so your changes can be completed quickly.
The fastest website update requests are clear, specific, and include exactly what needs to change. Vague requests take longer to route and complete.
How to submit a request
- Open the Support section of your portal or go to hostcari.com/support.
- Choose Website Updates as the request type.
- Include the page URL where the change is needed.
- Specify the exact text, image, or section to update.
- Attach any replacement files or images.
- Mention your preferred deadline if time-sensitive.
Tips for faster turnaround
- Be specific — 'change the homepage headline to X' is faster than 'update the site'.
- Include the exact URL of the page.
- Attach the replacement image or file rather than describing it.
- One request per ticket if you have multiple changes.