Submitting support tickets
How to submit a support request to the Hostcari team from the portal or the support page.
All support requests go through the Hostcari support system. You can submit tickets from inside the portal or from the public support page.
Submitting from the portal
- Open the Support section from your portal sidebar.
- Choose the type: Technical, Billing, or Website Update.
- Describe the issue clearly and submit.
- The Hostcari team reviews all tickets and responds based on priority.
Submitting from the support page
- Go to hostcari.com/support.
- Fill in the form and choose the correct department.
- Include your domain name and any error messages if relevant.
- Submit — you will receive a confirmation.
Response times
- Technical support — priority routing.
- Billing — same business day.
- Website updates — 1–2 business days.
- Urgent (site fully down) — mark as urgent in the form.