How can we help?
Submit a ticket below and the Hostcari team will get back to you based on the priority of your request. Every ticket is read by a real person.
Technical Support
Priority routingWebsite down, DNS issues, email delivery failures, SSL errors, hosting problems, or portal access.
Billing & Accounts
Same business dayInvoice questions, renewal dates, payment issues, plan upgrades, subscription changes.
Website Updates
1–2 business daysContent edits, page additions, design changes, image swaps, new sections or layouts.
Tips for faster resolution
Write a ticket that gets resolved first
The clearer your request, the faster we can diagnose, route, and resolve it.
Include the page URL, exact error message, and domain name. Vague tickets take longer to route.
If the issue is visual — broken layout, error screen, email formatting — a screenshot gets it resolved faster.
If your website is fully down, mark the ticket as urgent and tell us what changed before it stopped working.
Include the exact text or file you want changed, the page it's on, and any deadline. Ambiguous requests get delayed.
Client portal
Manage your account
Existing clients can track tickets, view invoices, manage hosting, and submit requests directly from the portal — all in one place.
Mark the ticket as Urgent and include the affected domain and what changed before it went down. Urgent tickets are routed immediately.
Open urgent ticketSubmit a ticket
Tell us what's going on
Fill in the form below. Choose the right department and describe the issue as clearly as you can — the more detail you include upfront, the faster we can resolve it.
The more specific your request, the faster we can route and resolve it without back-and-forth.