Legal
Privacy Policy
A clear explanation of what information we collect, how we use it, and how we protect it.
At a glance
How your data is handled
We collect only the information reasonably needed to operate Hostcari, provide services, protect accounts, process payments, and communicate with clients.
1. Scope and controller
This Privacy Policy explains how Hostcari collects, uses, discloses, stores, and protects personal information when people visit our website, contact us, create a client account, purchase services, use the client portal, or communicate with us. Hostcari is responsible for the personal information it collects directly, except where we process information on behalf of a client under a separate agreement.
2. Information we collect
We may collect identifiers and contact details such as name, email address, phone number, billing details, business name, domain names, account login details, project information, support messages, uploaded files, payment records, technical logs, device and browser information, IP address, approximate location, cookie data, and service usage information. Clients should not upload sensitive personal information unless it is necessary for the service.
3. How we collect information
We collect information directly from forms, checkout, onboarding, the client portal, support tickets, email, messaging, and files a client chooses to provide. We may also collect technical information automatically through hosting logs, security tools, cookies, analytics, and service integrations used to operate Hostcari.
4. How we use information
We use personal information to respond to inquiries, provide quotes, create and manage accounts, deliver hosting and website services, process payments, send service communications, manage support requests, detect abuse, secure the portal, maintain records, improve our website and services, comply with legal obligations, and enforce our agreements.
5. Legal bases where applicable
Where data protection laws such as the GDPR or UK GDPR apply, we rely on one or more legal bases, including performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights and security. Legitimate interests may include operating our services, preventing fraud, maintaining records, improving products, and communicating with clients about active services.
6. Cookies, analytics, and similar technologies
We may use necessary cookies for site and portal functionality, security, preferences, sessions, and checkout. We may also use analytics or similar technologies to understand traffic and improve performance. Where required by law, optional cookies or marketing technologies will be used only with appropriate consent or choice mechanisms.
7. Payments and financial information
Payments may be handled by third-party payment processors. Hostcari does not intend to store full payment card numbers on its own servers. Payment providers may process payment details under their own terms and privacy notices. We may retain transaction references, invoice details, payment status, and billing history for accounting, fraud prevention, and service administration.
8. Sharing and service providers
We do not sell personal information. We may share information with service providers and processors that help us provide hosting, email, storage, analytics, payments, communications, security, support, backups, and business operations. We may also disclose information if required by law, legal process, security investigation, business transfer, or to protect the rights, safety, and property of Hostcari, clients, or others.
9. International transfers
Hostcari may use providers or infrastructure located in different countries. When personal information is transferred internationally, we use reasonable safeguards appropriate to the service and applicable law, such as contractual protections, provider security commitments, and data processing terms where available.
10. Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including active services, account management, backups, security, dispute handling, legal compliance, accounting, tax records, and legitimate business needs. Retention periods may vary by data type, service, and legal requirement.
11. Security
We use reasonable technical and organizational safeguards designed to protect personal information, including access controls, encrypted connections where appropriate, account security measures, monitoring, backups, and provider security controls. No website, portal, hosting environment, or transmission method can be guaranteed to be completely secure.
12. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent where processing is based on consent. California residents may have rights under applicable California privacy laws, including rights to know, delete, correct, limit certain uses, and opt out of sale or sharing where those concepts apply. We do not knowingly sell personal information.
13. Children
Hostcari services are intended for businesses and adults. We do not knowingly collect personal information from children under 13, or the equivalent minimum age in a relevant jurisdiction. If we learn that a child provided personal information without proper authorization, we will take reasonable steps to delete it.
14. Client content and third-party sites
Client websites, uploaded files, email content, and third-party links may involve information controlled by the client or by third parties. Clients are responsible for the legality, permissions, and privacy notices related to their own website content, customer data, mailing lists, and uploaded materials.
15. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in services, laws, providers, or business operations. The updated version will be posted on this page with a revised effective date. Material changes may be communicated by additional notice where appropriate.
16. Contact
To ask a privacy question or make a privacy rights request, contact Hostcari at info@hostcari.com. We may need to verify your identity and account relationship before fulfilling certain requests. This policy is intended as a professional public notice and should be reviewed by qualified counsel for jurisdiction-specific compliance.