FAQ

Answers, but make it simple.

Everything people usually ask about Hostcari subscriptions, the client portal, Carimail, website builds, and how it all works.

Quick answer
Hostcari is the portal for managing your business online.

Website builds are available when you need them — but the product is the workspace: hosting, email, DNS, payments, support, and account management in one place.

Subscriptions
Payments
Domains
Support
Popular questions

Everything you're thinking… probably.

Click a question to expand. If something isn't here, message us.

What is a Hostcari subscription?

A Hostcari subscription is your complete business infrastructure - managed hosting, SSL, DNS management, file access, database access, support tickets, backups, and the Hostcari client portal with plan-based user seats. All in one annual plan.

Annual billingAll-in-one4 plans
What plans are available?

We offer four plans: Hosting Only ($150/yr - 1 website + 1 portal user), Launch ($348/yr - 1 website + 5 mailboxes + 2 portal users), Growth ($828/yr - up to 3 websites + 20 mailboxes + 5 portal users), and Scale ($1,548/yr - up to 10 websites + 50 mailboxes + 10 portal users). All plans include hosting, SSL, DNS, file access, and the client portal.

Annual billingAll-in-one4 plans
What is the Hostcari client portal?

The client portal is your central dashboard at portal.hostcari.com. From there you can manage your hosting account, email, DNS records, files, databases, billing, invoices, support tickets, and invited team users - all in one place through Hostcari.

One dashboardAll toolsMagic link
What is Carimail?

Carimail is Hostcari's webmail client — a clean, fast interface for reading and managing your business email. It's accessible from your client portal and is included on Launch, Growth, and Scale plans.

Portal-managedBusiness emailCarimail
Does the subscription include business email?

Launch, Growth, and Scale plans include business mailboxes (e.g. you@yourdomain.com) accessible via Carimail. The Hosting Only plan does not include mailboxes, but you can add extra seats for $4/month each.

Portal-managedBusiness emailCarimail
Can you build my website too?

Yes. Website builds are an optional one-time setup fee: Starter Build ($300), Business Build ($700), or Premium Build ($1,250). Each build auto-assigns you the matching subscription plan (Launch, Growth, or Scale).

One-time feeIncludes planSame day
Do you sell domains?

No — we don't sell domains directly. You register your domain with any registrar and we'll help you connect it to your Hostcari hosting. You always own your domain.

You own itDNS guidedEasy connect
How does billing work?

All plans are billed annually upfront. The monthly price shown is for reference — you pay one annual amount. PayPal is available worldwide. Bank transfer is available by request. Card billing via Stripe is coming soon.

PayPal internationalBank by requestCash Barbados
What payment methods do you accept?

PayPal is available for all clients. Bank transfer is available by request. Card billing via Stripe is being set up and will be available soon.

PayPal internationalBank by requestCash Barbados
Can I upgrade my plan later?

Yes. Contact us and we'll upgrade your plan. Upgrades take effect immediately and your renewal date adjusts accordingly.

Annual billingAll-in-one4 plans
What if I already have hosting elsewhere?

We can migrate your site to Hostcari hosting as part of your onboarding. Just let us know where your site currently lives and we'll handle the migration.

ManagedSSL includedBackups
Do you offer support?

Yes. Support is managed through your client portal — open a ticket anytime. We typically respond within 1 business day. For quick questions, you can also reach us on WhatsApp or email.

Portal tickets< 24h responseWhatsApp
How do I get started?

Go to hostcari.com/start, pick a plan, fill in your business details, and pay. Your portal is set up the same day. You'll receive a welcome email with your login link.

ClearNo confusionReal support
What is the client portal login?

You log in at portal.hostcari.com using a magic link — no password needed. Just enter your email, and we send you a secure one-click sign-in link.

One dashboardAll toolsMagic link
Will my website work on mobile?

All Hostcari-built websites are built mobile-first and tested across common screen sizes. Mobile experience is a priority, not an afterthought.

One-time feeIncludes planSame day
Can I add extra mailboxes or portal users beyond my plan limit?

Yes. Extra business mailboxes are $4/month each, added to your annual plan. Portal user seats are included by plan: 1 on Hosting Only, 2 on Launch, 5 on Growth, and 10 on Scale.

Annual billingAll-in-one4 plans
What happens after I sign up?

After payment is confirmed, you'll receive a welcome email. Log in to your portal, complete your onboarding checklist (business details, domain, and a quick tour), and your workspace is ready.

ClearNo confusionReal support
Who is Hostcari for?

Hostcari is built for freelancers, consultants, solo founders, and small service businesses. If you run a business online and want your hosting, email, invoicing, and client portal in one place instead of four separate tools — that's exactly what we're for. We serve clients worldwide.

ClearNo confusionReal support
Domain note: You'll register your domain yourself (so you always own it). We'll help you connect it — no stress.
Not sure where to start?

Pick a plan and get going.

Choose a subscription, pay, and your portal is ready the same day.

HostingManaged & included
EmailBusiness mailboxes
PortalAll-in-one

Ask us directly.

Message us on WhatsApp or email. We'll point you to the right plan.